Clinical trial call center: All medical marketing call centers are not created equal
ThreeWire’s clinical trial call center is staffed by nurses who have an average of 15 years of clinical experience. As a medical marketing company, we specialize in accelerated clinical trial patient recruitment, conducting clinical trial research and creating direct to patient marketing programs. Our mission is to deliver patients—and solutions—for customers in the medical device, pharmaceutical and biotech industries, we understand the critical need to recruit patients who will convert to enrolled patients. By utilizing nurses for our Patient Interaction Center™ (PIC™) , and not simply call center agents, we offer customers a distinct advantage by finding, assessing, scheduling, tracking, enrolling and retaining qualified patients.
All ThreeWire-developed patient-engagement materials include a call to action that directs potential patients to our clinical trial call center, where they are prescreened by one of our nurses. Nurses can guide eligible patient candidates in setting up appointments with study sites, as well as competently answer questions and assuage concerns. While acting as “patient advocates,” our nurses also offer immediate credibility when fielding calls from healthcare professionals.
Our nurse-staffed call center is part of our patient-centric recruitment marketing system that includes a full range of services that can be customized to meet your company’s unique clinical trail or direct to patient marketing needs, including:
- Patient recruitment and engagement materials
- Physician outreach programs
- A fully nurse-staffed call center, including bilingual capabilities
- Study site support, including clinical operations specialists and online portal tools
- Study-specific website development and optimization
- Print, broadcast and online advertising
- Media planning and buying
- Grassroots marketing
- Program management
Our nurse-staffed call center can also be mobilized and augmented to assist in adverse event management programs, where medical product recalls require a consistent, authoritative and compassionate response.
To feel the confidence of knowing that your medical device, biotech or pharma clinical trial or direct to patient program is in the hands of professionals, visit our website at www.threewire.com or contact sales@threewire.com
